Question 1

What is the minimum order quantity (MOQ) for PCB manufacturing?

Accepted Answer

We have no strict MOQ requirement. For typical prototype orders, we recommend starting from 5 pieces, and we can accommodate special quantities based on your project needs — feel free to contact us for customized requirements.

Question 2

What are your standard lead times for PCB manufacturing?

Accepted Answer

Standard lead times are 3-5 days for prototypes and 7-10 days for production orders. Rush orders are available with 24-48 hour turnaround. Lead times may vary based on complexity and quantity.

Question 3

What PCB materials do you support?

Accepted Answer

We support a wide range of materials including FR4, high-frequency materials (Rogers, Taconic), flexible materials (PI, PET), and specialized materials for high-temperature or high-reliability applications.

Question 4

What is the maximum number of layers you can manufacture?

Accepted Answer

We can manufacture PCBs with up to 20 layers. Our standard capabilities include 1-12 layers, with advanced capabilities for 14-20 layer boards for complex applications.

Question 5

Do you provide impedance control services?

Accepted Answer

Yes, we provide impedance control services for high-speed designs. We can control impedance to ±10% tolerance and offer design consultation to ensure proper impedance matching.

Question 6

What types of assembly services do you offer?

Accepted Answer

We offer full turnkey, partial turnkey, and consignment assembly services. This includes SMT assembly, through-hole assembly, mixed technology assembly, and specialized processes like BGA assembly and fine-pitch components.

Question 7

What is the difference between turnkey and consignment assembly?

Accepted Answer

Turnkey assembly means we source all components and materials for you. Consignment assembly means you provide the components and we handle the assembly process. Partial turnkey is a combination where we source some components and you provide others.

Question 8

Do you handle BGA and fine-pitch component assembly?

Accepted Answer

Yes, we have extensive experience with BGA, QFN, and fine-pitch component assembly. Our equipment can handle components with pitch down to 0.3mm and we use X-ray inspection for hidden solder joints.

Question 9

What quality control measures do you have in place?

Accepted Answer

Our quality control includes AOI (Automated Optical Inspection), X-ray inspection for BGA components, functional testing, and 100% visual inspection. We also implement statistical process control and provide detailed quality reports.

Question 10

Can you assemble both SMT and through-hole components?

Accepted Answer

Yes, we offer mixed technology assembly. The typical process involves SMT assembly first, followed by through-hole components using selective soldering or wave soldering processes.

Question 11

What quality certifications do you have?

Accepted Answer

We are certified to ISO 9001:2015, ISO 13485:2016 (medical devices), and IATF 16949:2016 (automotive). We also maintain UL certification and RoHS compliance for our manufacturing processes.

Question 12

Do you provide testing and validation services?

Accepted Answer

Yes, we offer comprehensive testing services including electrical testing, functional testing, environmental testing, and reliability testing. We can also provide test fixtures and automated testing solutions.

Question 13

What is your defect rate and how do you handle quality issues?

Accepted Answer

Our typical defect rate is less than 500 PPM (parts per million). We have a comprehensive quality management system and provide detailed quality reports. Any quality issues are addressed immediately with root cause analysis and corrective actions.

Question 14

Do you provide traceability for components and materials?

Accepted Answer

Yes, we maintain full traceability for all components and materials used in manufacturing. This includes lot traceability, date codes, and supplier information for quality assurance and regulatory compliance.

Question 15

Can you provide IPC Class 2 and Class 3 assemblies?

Accepted Answer

Yes, we can manufacture to IPC Class 2 and Class 3 standards. Class 2 is for dedicated service electronics, while Class 3 is for high-reliability electronics. We follow IPC-A-610 standards for acceptance criteria.

Question 16

Where do you ship and what are the shipping options?

Accepted Answer

We ship worldwide to most countries. Shipping options include express shipping (1-3 days), standard air freight (3-7 days), and sea freight for large orders. We work with major carriers including DHL, FedEx, and UPS.

Question 17

How do you handle customs and import/export documentation?

Accepted Answer

We provide complete documentation including commercial invoices, packing lists, and certificates of origin. For international shipments, we can assist with customs clearance and provide necessary documentation for import/export compliance.

Question 18

What packaging options do you offer?

Accepted Answer

We offer various packaging options including anti-static bags, vacuum-sealed packaging, moisture barrier bags, and custom packaging for sensitive components. We also provide ESD-safe packaging for electronic components.

Question 19

Do you provide tracking information for shipments?

Accepted Answer

Yes, we provide tracking information for all shipments. You'll receive tracking numbers and can monitor your shipment status through our customer portal or directly with the shipping carrier.

Question 20

What is your policy for damaged or lost shipments?

Accepted Answer

We fully insure all shipments and will replace or repair any damaged items at no additional cost. We also provide detailed packaging instructions and use appropriate packaging materials to minimize shipping damage.

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